Refund policy
Your Satisfaction, Guaranteed
Free Shipping & Returns
At Runivi, we stand behind every piece we create. We offer free shipping on all orders and accept returns within 30 days of delivery, ensuring you have ample time to fall in love with your jewelry.
30-Day Return Policy
We want you to be completely confident in your Runivi piece. If for any reason you're not entirely satisfied, you may return your jewelry within 30 days of delivery for a full refund or exchange.
Return Requirements:
- Items must be in original, unworn condition
- All original packaging and certificates must be included
- Returns must be initiated within 30 days of delivery date
- Custom or personalized pieces are final sale unless there's a manufacturing defect
How to Initiate a Return:
- Contact our Client Care team at hello@runivi.com or call [phone number]
- Receive your prepaid return shipping label
- Package your item securely in original packaging
- Drop off at any authorized shipping location
- Receive confirmation and refund processing within 5-7 business days
Exchanges Made Simple
Want a different size or style? We're happy to facilitate exchanges within our 30-day window. Contact our team, and we'll help you find the perfect piece to celebrate your unique story.
Lifetime Craftsmanship Warranty
Your Runivi piece is designed to last a lifetime. We offer a lifetime warranty against manufacturing defects, covering any issues with settings, prongs, or structural elements. This warranty reflects our confidence in our craftsmanship and our commitment to your long-term satisfaction.
Warranty Coverage Includes:
- Loose or damaged prongs
- Setting defects
- Structural integrity issues
- Manufacturing flaws
Not Covered:
- Normal wear and tear
- Damage from accidents or misuse
- Loss or theft
- Scratches on metal surfaces (normal with wear)
Professional Care Services
We also offer professional cleaning, inspection, and maintenance services to keep your Runivi pieces looking magnificent for years to come. Contact us to learn more about our care programs.
Questions?
Our dedicated Client Care team is here to ensure your complete satisfaction. Reach out anytime at hello@runivi.com or [phone number]. Because at Runivi, your confidence in your jewelry should reflect the same care and attention we put into creating it.