Lifetime Warranty
Craftsmanship You Can Trust for Life
At Runivi, we stand behind every piece we create with complete confidence. Our Lifetime Manufacturing Warranty reflects our commitment to exceptional craftsmanship and ensures your jewelry remains as beautiful as the day you first wore it.
What's Covered
Our lifetime warranty protects against manufacturing defects and craftsmanship issues, including:
Structural Integrity
- Loose or damaged prongs and settings
- Defective clasps, hinges, or mechanisms
- Faulty mounting or setting work
- Weak or broken solder joints
Material Defects
- Premature metal wear beyond normal expectations
- Porosity or casting flaws in metal
- Stone setting defects that result in loss
- Plating or finish defects (within first year)
Coverage Details
Lifetime Protection: As long as you own your Runivi piece, we'll repair or replace any item affected by manufacturing defects at no cost to you.
What's Required: Simply retain your original purchase receipt and contact our Client Care team. We'll arrange inspection and determine the appropriate remedy.
Professional Standards: All warranty work is performed by our skilled artisans using the same meticulous standards applied to your original piece.
What's Not Covered
While our warranty is comprehensive, normal wear and environmental factors are not included:
- Natural Wear: Scratches, scuffs, and patina that develop through regular use
- Accidental Damage: Chips, cracks, or breaks caused by impact or mishandling
- Environmental Damage: Tarnishing, discoloration from chemicals, or damage from extreme conditions
- Modification: Changes made by other jewelers or unauthorized repair attempts
- Loss or Theft: Missing items or stolen jewelry
- Sizing: Alterations beyond our recommended size range
Making a Warranty Claim
Step 1: Contact our Client Care team at hello@runivi.com or [phone number] with your order number and description of the issue.
Step 2: We'll provide a prepaid shipping label for you to send your piece to our workshop for professional evaluation.
Step 3: Our master jewelers will inspect your piece and determine if the issue is covered under warranty.
Step 4: If covered, we'll repair or replace your piece at no charge and return it within 2-3 weeks. If not covered, we'll provide a detailed estimate for any recommended repairs.
Care Recommendations
To ensure your Runivi jewelry maintains its beauty for generations:
- Professional Cleaning: Annual inspection and cleaning by a qualified jeweler
- Safe Storage: Keep pieces in individual soft pouches or lined compartments
- Activity Awareness: Remove jewelry during vigorous activities, cleaning, or swimming
- Chemical Avoidance: Limit exposure to perfumes, lotions, and household chemicals
Additional Services
Beyond our warranty coverage, we offer:
- Professional cleaning and polishing services
- Stone re-tightening and prong maintenance
- Rhodium re-plating for white gold pieces
- Sizing adjustments within recommended parameters
Your Investment Protected
This lifetime warranty is automatically included with every Runivi purchase—no registration required, no additional fees. It's our promise that your investment in exceptional jewelry is protected by exceptional service.
Questions About Your Warranty?
Our dedicated warranty specialists are here to help. Contact us at hello@runivi.com or [phone number] for any questions about coverage, claims, or care recommendations.
At Runivi, we believe that when you invest in meaningful jewelry, that investment should be protected for life.